These Terms and Conditions set out the basis on which we provide residential and commercial removal and related services in and around Croydon and the wider UK. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means the removal business providing the services.
1.2 "Customer" means the individual, business, or organisation that books or uses the services.
1.3 "Services" means any removal, packing, unpacking, storage handling, or related services provided by the Company.
1.4 "Goods" means all furniture, personal belongings, equipment, and any other items handled, packed, transported, or stored by the Company on behalf of the Customer.
1.5 "Service Area" means the areas in which the Company operates, including Croydon and other locations within the United Kingdom as agreed at the time of booking.
2.1 The Company offers domestic and commercial removals, including local moves within Croydon and surrounding districts, as well as moves to and from other parts of the UK.
2.2 Additional services may include packing and unpacking, dismantling and reassembly of basic furniture items, and the handling of items for short-term or long-term storage as agreed in writing.
2.3 Any additional services not expressly included in the written quotation or booking confirmation will be charged separately, and may be subject to availability of staff and vehicles.
3.1 All bookings must be made directly with the Company. Bookings may require a site visit, video survey, or detailed inventory to enable accurate pricing and planning.
3.2 When requesting a quotation, the Customer must provide complete and accurate information regarding:
(a) The collection and delivery addresses.
(b) Property access details, including any parking restrictions, stairs, lifts, or long carries.
(c) The quantity and nature of Goods, including any unusually large, heavy, fragile, or high-value items.
3.3 A booking is not confirmed until the Customer has accepted the quotation provided by the Company and the Company has issued a booking confirmation. Quotations are given subject to availability and are normally valid for a limited period as specified in the quotation.
3.4 The Company reserves the right to decline any booking at its sole discretion, including if adequate access cannot be obtained or if the nature of the Goods or premises presents health, safety, or legal concerns.
4.1 Quotations are based on the information supplied by the Customer and on normal access conditions. If additional work is required that was not disclosed or reasonably foreseen at the time of quotation, the Company may adjust the price accordingly.
4.2 Circumstances that may give rise to additional charges include, but are not limited to:
(a) Delays beyond the Company’s reasonable control, including waiting time at collection or delivery addresses.
(b) Additional items not included in the original inventory.
(c) Restricted access, such as narrow stairs, long carry distances, or parking difficulties.
(d) Requirement for extra staff, specialised equipment, or additional journeys.
4.3 If the Customer changes the moving date, destination, or scope of work, the Company will use reasonable endeavours to accommodate the change. The Customer accepts that this may result in revised pricing or scheduling.
5.1 Unless agreed otherwise in writing, a non-refundable deposit may be required at the time of booking, with the balance due no later than the working day prior to the move, or as stated in the booking confirmation.
5.2 All prices are stated in pounds sterling and may be subject to any applicable taxes or surcharges that are in force at the time of service.
5.3 The Company accepts various methods of payment, which will be stated in the quotation or booking confirmation. The Customer must ensure cleared funds by the due date.
5.4 The Company reserves the right to suspend or cancel services if payment is not received when due. In the event of late payment, the Company may charge interest and reasonable recovery costs in accordance with applicable UK law.
6.1 If the Customer wishes to cancel or postpone a booking, the Customer must notify the Company as soon as possible. Cancellation charges may apply as set out in this clause.
6.2 Typical cancellation and postponement terms may include the following, unless otherwise stated in the quotation or booking confirmation:
(a) More than 10 working days before the booked date: no further cancellation fee, although any initial non-refundable deposit may be retained.
(b) Between 5 and 10 working days before the booked date: up to 50 percent of the total quoted price may be charged.
(c) Less than 5 working days before the booked date: up to 100 percent of the total quoted price may be charged.
6.3 If the Company must cancel or significantly amend the booking due to circumstances beyond its reasonable control, including severe weather, vehicle breakdown, staff illness, or legal restrictions, it will notify the Customer as soon as reasonably practicable and will offer a rearranged date or a refund of any payments made for services not provided. The Company shall not be liable for any consequential losses resulting from such changes.
7.1 The Customer is responsible for:
(a) Ensuring suitable and lawful parking arrangements for the Company’s vehicles at both collection and delivery addresses.
(b) Obtaining any necessary permits, permissions, or approvals required for loading and unloading, particularly in controlled parking zones or restricted access roads.
(c) Properly preparing, packing, and labelling Goods if the Company has not been engaged to provide packing services.
(d) Ensuring that all Goods to be moved are made available at the agreed time and that no items are taken in error or left behind unintentionally.
(e) Arranging suitable insurance for Goods of high value, where recommended by the Company or necessary for the Customer’s protection.
7.2 The Customer must not include in the Goods any items that are hazardous, illegal, perishable, or unsuitable for transport or storage, including but not limited to explosives, flammable substances, firearms, drugs, or live animals.
8.1 The Company will exercise reasonable care and skill in handling, packing, transporting, and storing Goods. However, the Company’s liability for loss of or damage to Goods is limited as set out in this clause.
8.2 The Company shall not be liable for:
(a) Loss or damage arising from the Customer’s failure to adequately pack or protect Goods where packing services have not been provided by the Company.
(b) Loss of or damage to fragile items or items of inherent weakness, including glass, china, artwork, and electronics, unless the Company has packed these items and a specific agreement has been made in writing.
(c) Loss or damage caused by fair wear and tear, atmospheric or climatic conditions, gradual deterioration, or infestation.
(d) Loss of or damage to valuables including money, jewellery, precious metals, important documents, or collections, unless expressly declared, accepted by the Company in writing, and separately insured.
8.3 To the fullest extent permitted by law, the Company’s total liability for any claim or series of claims arising from a single event shall not exceed a reasonable limit per item or per job, as stated in the quotation or booking confirmation, or otherwise as required by applicable law.
8.4 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by the Company’s negligence, fraud, or any other liability that cannot be lawfully excluded or limited.
9.1 Any visible loss or damage to the Goods must be noted on the relevant job sheet or delivery documentation at the time of completion of the Services.
9.2 The Customer must notify the Company in writing of any claim for loss or damage as soon as reasonably practicable, and in any event within a reasonable period after the move or after discovering the loss or damage.
9.3 The Customer must provide evidence of loss or damage, and reasonable access for the Company or its representative to inspect the Goods concerned.
9.4 The Company will investigate all claims and, where appropriate, may offer repair, replacement, or compensation up to the applicable liability limit. Any settlement will take into account the age, condition, and market value of the Goods.
10.1 The Company operates in accordance with relevant UK waste and environmental regulations. Where waste removal or disposal services are provided, this will be carried out only in compliance with applicable laws and regulations.
10.2 The Customer must not present for removal any waste materials that are hazardous, prohibited, or require special licences or facilities, unless such arrangements have been expressly agreed in advance with the Company.
10.3 Any disposal of unwanted items will be carried out using authorised facilities, and additional charges may apply for waste handling, recycling, or special disposal requirements.
10.4 The Customer is responsible for ensuring that any items designated for disposal are clearly identified and that no items of value are included by mistake.
11.1 If the Company provides storage, the Goods will be stored in a suitable facility either operated by the Company or by a third-party storage provider on the Company’s behalf.
11.2 Storage charges will be calculated according to the space occupied and the duration of storage, as set out in the quotation or storage agreement.
11.3 The Customer remains responsible for maintaining appropriate insurance cover for Goods in storage, unless an alternative arrangement is expressly agreed in writing.
11.4 Access to stored Goods may be subject to prior notice, handling charges, and security procedures.
12.1 The Company may arrange or recommend insurance options for the Goods during transit or storage, subject to the terms and conditions of the relevant insurer.
12.2 Where the Customer elects to obtain independent insurance, it is the Customer’s responsibility to ensure that the cover is adequate and appropriate for the nature and value of the Goods.
13.1 The Company shall not be responsible for any delay, failure, or inability to perform its obligations where such performance is prevented or affected by events beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of terrorism, civil unrest, strikes, road closures, or fuel shortages.
14.1 The Company will collect and process personal data only as necessary to provide the Services and to comply with legal obligations.
14.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep such data secure and will not sell personal data to third parties.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, or their subject matter or formation.
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be regarded as severed, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous understandings or agreements, whether written or oral.
16.4 The Customer may not assign or transfer its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to deliver the Services.
By confirming a booking or using the Services, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.
When it comes to providing cheap removal services we are one of the most reliable removal companies Croydon!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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